Shipping Policy

ORVORO partners with major international shipping companies like FedEx, SF Express, DHL, UPS and EMS who work with local couriers - allowing us to ship directly to your door and proudly offering a flat rate worldwide.

You will be charged when your order and all payments are subject to verification and approval before shipment and may take several days to process.

To combat credit card fraud, orders with incorrect billing or that require additional verification may be delayed or cancelled.

Shipping process

We need 2-3 working days on average to complete your order and transport it to our carrier's sorting facility.

Some items may take longer, especially during major holidays (up to 10 days), or if your order includes popular items that are experiencing stock availability issues.

Once your order has begun processing with our shipping department, we are unable to make any changes (including address changes). We will only ship to the address provided at checkout.

We only ship on business days and do not ship on Saturdays, Sundays, or public holidays. Once your order has shipped, you will receive a shipping confirmation email.

For orders with multiple items, the products may be shipped separately and received on different dates due to the difference between manufacturing partners' locations.

Follow up

All orders are processed with tracking numbers.

You will receive an email with the tracking number when your order is sent to the carrier's sorting facility.

For some shipping companies, it can take several days to update the tracking information in the system.

If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Deliveries

Shipping times vary by country and region. Specific delivery dates are neither provided nor guaranteed. Please allow 8-12 days for transit once your order has shipped.

*Note: The days listed above are only estimates in working days and do not include our 2-3 day processing time.

While we will do everything we can to ensure your order is delivered on time, ORVORO cannot be held responsible for conditions beyond our control such as customs clearance or clearance procedures, holidays, severe weather conditions, labor disputes, protests, etc. and these interruptions may lead to delays beyond our initial delivery forecasts.

Functions, Taxes and other Fees

All orders are international shipments and may be subject to import taxes, duties, and/or customs fees. Shipments are subject to a tendering process. There should be no additional charges or fees payable by the destination country on ORVORO shipments.

Customs policies vary considerably between countries.

If you have any questions, we recommend contacting your local customs office for more information.

Lost/Unwrapped/Unwrapped Packaging

ORVORO is not responsible for lost, stolen, or damaged packages. If your tracking information indicates that your package has been delivered to your address and you have not received it, please report this and/or file a claim with your respective shipping carrier.

Note: We use the timestamp information from the tracking link and the carrier's delivery confirmation when reviewing damage or return claims, and we may not be able to honor your claim if it is not reported.

Wrong Address Warning

It is the buyer's responsibility to ensure the shipping address provided is correct before submitting an order. We begin processing your order immediately, so we cannot make any changes to an order after it has been placed.

If the order has already been processed by our shipping department, we cannot retrieve it for a change of address.

Comments

We would like to hear your comments, questions or concerns.

Feel free to email us at support@orvoro.store to let us know how we're doing. We take your feedback very seriously and are always striving to improve.